1. Shipping Options

We offer multiple shipping options to meet your needs within the United Kingdom:

• Standard Shipping: Delivered within 3–5 business days
• Express Shipping: Delivered within 1–2 business days

Delivery times are estimates and do not include processing time.

2. Shipping Costs

Shipping fees are calculated based on the total weight of your order and the selected shipping method. The exact shipping cost will be displayed at checkout before you confirm your purchase.

3. Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and public holidays).
• During peak seasons, promotions, or sales, processing may take an additional 1–2 business days.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details. Please allow up to 24 hours for the tracking information to become active.

5. Delivery Estimates

While we aim to meet our stated delivery times, actual delivery may be affected by:

• Courier delays
• Adverse weather conditions
• Public holidays
• Customs or logistical disruptions

We appreciate your understanding and patience in such cases.

6. Shipping Restrictions

• We currently do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.
• Certain items may be restricted from shipping due to their size, weight, or nature.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Lost Packages: Please notify us within 7 days of the shipping date.
• Damaged Items: Contact us within 7 days of delivery and provide photos of the damaged items and packaging. Please retain all packaging materials.

📧 Contact: sales@leenaimpex.com

We will work with the courier service to resolve your issue as quickly as possible.

8. Address Accuracy and Changes

Please ensure that your shipping details are accurate when placing your order. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

If you need to change your shipping address after placing an order, contact us immediately at sales@leenaimpex.com. We will do our best to accommodate your request before the order is dispatched.

9. Contact Us

If you have any questions regarding shipping and delivery, please reach out to our customer service team:

📧 Email: sales@leenaimpex.com
🕒 Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM