1. Shipping Options:

We offer several shipping options to meet your needs:

• Standard Shipping: Estimated delivery within 3-5 business days within the UK.
• Express Shipping: Estimated delivery within 1-2 business days within the UK.

2. Shipping Costs:

Shipping costs are calculated based on the total weight of your order and the shipping method selected. The final shipping cost will be displayed at the checkout.

3. Order Processing Time:

All orders are processed within 1 to 2 business days. Orders are not shipped or delivered on weekends or holidays. Please allow an additional 1 to 2 days for peak seasons or sale periods.

4. Shipping Confirmation:

You will receive a shipment confirmation email once your order has shipped.

5. Delivery Estimates:

While we strive to provide accurate delivery estimates, actual delivery times may vary due to factors beyond our control, such as carrier delays, weather conditions, or customs processing.

6. Shipping Restrictions:

We do not ship to P.O. Boxes or APO/FPO addresses. Some items may have shipping restrictions due to size, weight, or destination.

7. Lost or Damaged Packages:

If your package is lost or damaged in transit, please contact us immediately at sales@leenaimpex.com so we can assist you. Please note:

• Claims about lost packages must be made within 14 days of the shipping date.
• Claims for damaged packages must be made within 7 days of receipt. Please retain all packaging materials and provide photos of the damaged items and packaging.

8. Address Changes:

Please ensure that all shipping information is correct at the time of purchase. We are not responsible for delays or misdelivery due to incorrect shipping information. If you need to change your shipping address, please contact us immediately at sales@leenaimpex.com. We will do our best to accommodate changes before the order is shipped.

9. Contact Information:

If you have any questions or concerns regarding shipping and delivery, please contact our customer service team at sales@leenaimpex.com. Our business hours are as follows:

• Monday to Friday 9:00 am to 6:00 pm
• Saturday: 9:00 am to 5:00 pm