Effective Date: 21 July 2025

Welcome to Leena Impex. These Terms and Conditions govern your access to and use of our website www.leenaimpex.com, including any purchases made through the site. By accessing or using our site, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Ordering & Purchases

Order Process

Customers can place orders by selecting the desired products and completing checkout on our website. Once your order is successfully placed, you will receive a confirmation email. We reserve the right to cancel or refuse any order for reasons including, but not limited to:

• Product unavailability
• Pricing or description errors
• Suspicion of fraudulent activity

Payment

We accept secure payments via:

• Visa
• MasterCard
• American Express

All transactions are processed through PayZing. Prices are listed in British Pounds (GBP) and include applicable taxes unless stated otherwise. Prices are subject to change at any time without notice.

2. Shipping & Delivery

We offer both standard and express delivery options. Shipping costs and estimated delivery times are calculated at checkout.

• Orders are typically dispatched within1–2 business days.
• You will receive a shipping confirmation email with tracking details once your order has been shipped.
• We are not responsible for delays caused by customs or third-party couriers.

3. Returns & Refunds

Return Policy

You may return items within 14 days of delivery, provided they are unused, in original condition, and in their original packaging.

Refunds

Once we receive and inspect your return, your refund will be processed to your original payment method within 10 business days.

Exchanges

For exchanges, please contact our support team in advance. Return shipping costs are the customer’s responsibility unless the product is faulty.

Please refer to our full Returns & Exchange Policy for more details.

4. Privacy Policy

We collect necessary personal data such as your name, contact details, and payment information to fulfil your order and improve your shopping experience.

To understand how we handle and protect your data, please review our full Privacy Policy.

5. Liability

Limitation of Liability

Leena Impex is not liable for any indirect, incidental, or consequential damages resulting from the use of, or inability to use, any of our products or services. Our total liability shall not exceed the purchase price paid for the item.

Indemnification

You agree to indemnify and hold harmless Leena Impex, its employees, and affiliates from any claims, damages, or expenses arising from your use of our site or your breach of these terms.

6. Governing Law & Disputes

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes arising out of or relating to these terms shall be resolved under the exclusive jurisdiction of the courts of the United Kingdom.

7. Updates to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective immediately upon posting on our website. Continued use of our site after changes are posted constitutes your acceptance of those changes.

8. Contact Us

For questions, concerns, or support, please contact us:

📧 Email: sales@leenaimpex.com
🕘 Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM