1. Introduction

Welcome to Leena Impex. These terms and conditions outline the rules and regulations for the use of Leena Impex’s website. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Leena Impex if you do not accept all the terms and conditions stated on this page.

2. Purchases

Order Process:

Customers can place orders through our website by selecting the desired items and proceeding to check out. You will receive an order confirmation via email once your order has been placed successfully. We reserve the right to cancel or refuse any order.

Payment Terms:

We accept the following payment methods: Visa, MasterCard, American Express. All payments are securely processed through PayZing. Prices are subject to change without notice.

Shipping and Delivery:

We offer standard and express shipping options. Shipping costs and delivery times are calculated at checkout. We aim to dispatch orders within 1 to 2 business / working days. You will receive a notification once your order has been shipped. We are not responsible for delays caused by customs or carriers.

3. Returns and Refunds

Return Policy:

Customers can return items within 28 days of receiving their order, provided the items are in their original condition and packaging. Please refer to our Return and Exchange policy for more details about the returns.

Refund & Exchange Policy:

Please refer to our Return and Exchange policy for more details about the refund and exchange.

4. Privacy Policy

Data Collection:

We collect personal information such as name, email address, and payment details to process your orders. We also collect data on how you use our website to improve our services.

Data Protection:

We implement a variety of security measures to maintain the safety of your personal information. Your data will not be sold, exchanged, transferred, or given to any other company for any reason without your consent.

5. Liability

Limitation of Liability:

Leena Impex shall not be liable for any indirect, incidental, or consequential damage arising out of the use or inability to use our products. Our liability is limited to the amount paid by the customer for the purchased product.

Indemnification:

You agree to indemnify and hold Leena Impex, its affiliates, officers, and employees harmless from any claim or demand, including reasonable attorney’s fees, arising out of your use of our website or violation of these terms and conditions.

6. Dispute Resolution

Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.

Jurisdiction:

Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

7. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

For any questions or concerns regarding these terms and conditions, please contact our customer support team at sales@leenaimpex.com. Our business hours are as follows:

• Monday to Friday: 9:00 am to 6:00 pm
• Saturday: 9:00 am to 5:00 pm